Returns & Refunds Policy

At MADEFORA, every personalized keepsake is created especially for you using the photos and customization details you provide. Because personalized products are made to order and cannot generally be resold to another customer, our return and cancellation policy differs from that of standard, non-personalized products.

We want you to feel confident ordering from us. If something goes wrong with your order, please contact us so we can review the issue and help find an appropriate solution.

1. Personalized Items & Change-of-Mind Returns

Because our products are customized specifically for each customer, we generally do not accept returns, exchanges, or refunds for change-of-mind reasons, except where required by applicable law.

This includes situations such as:

• Changing your mind after placing an order.

• Selecting the wrong product, size, or customization option.

• Providing an incorrect or unsuitable photo or incorrect personalization details.

• Deciding that you no longer need the item.

• Personal preferences regarding the appearance of a correctly produced personalized item, where the product matches the agreed specifications and applicable requirements.

Please review your selected product, uploaded photo, shipping address, and customization details carefully before completing your purchase.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

2. Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible at [madefora.com@gmail.com].

We will do our best to help before production begins. Once personalized production has started, changes and cancellations may no longer be possible because materials, production time, and other costs may already have been committed.

Any cancellation or refund will be assessed in accordance with our order status and applicable law.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from the customization details you approved, please contact us within 7 days of delivery where possible.

Please include:

• Your order number.

• Clear photos or a short video showing the issue.

• Photos of the outer packaging, if the parcel was damaged during shipping.

• A brief description of the problem.

Please keep the item and its packaging until we have reviewed your request.

After reviewing the evidence, we may offer an appropriate solution, such as a correction, replacement, reshipment, or refund, depending on the circumstances and applicable law.

If an issue is caused by our production error or an item arrives damaged, we will work with you to resolve it fairly. You will not be required to pay return shipping for a verified issue that we are responsible for, where applicable.

4. Personalized Appearance & Color Differences

Personalized artwork is created from the photo and details you provide. The final result may have minor differences in color, shading, texture, or appearance due to screen settings, materials, printing processes, and the nature of artistic interpretation.

Minor variations that do not constitute a defect or failure to meet the agreed specifications may not qualify for a refund.

However, if the item has a substantial error, is materially different from the approved design, or does not meet applicable requirements, please contact us so we can assess the issue.

Please provide the clearest photo available and carefully review any preview and instructions we send before production .

5. Lost or Delayed Shipments

If your order appears to be lost or has not arrived within the expected delivery timeframe, please contact us with your order number.

We will review the tracking information and, where appropriate, investigate with the shipping carrier. If a shipment is confirmed lost or another delivery issue occurs, we will work with you on an appropriate resolution in accordance with applicable law.

Delivery estimates are not guaranteed unless expressly stated otherwise.

6. Refund Processing

If a refund is approved, it will generally be issued to the original payment method unless otherwise agreed or required by law.

Due to the personalized nature of our products, returned items are subject to a 40% restocking & material fee. The remaining 60% of the item total will be refunded to your original payment method upon receipt and inspection of the returned package.

The time it takes for the funds to appear in your account depends on your payment provider or financial institution.

If a replacement or correction is offered, we will explain the proposed next steps before proceeding.

7. How to Contact Us

For assistance with an order, please contact:

Email: [madefora.com@gmail.com]

Please include your order number in your message so we can help you as efficiently as possible.

We reserve the right to review each request individually. Nothing in this policy excludes, restricts, or replaces any consumer rights that cannot legally be excluded or restricted.